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HOW TO ORDER ONLINE ? 

Once you have selected the product you wish to order from the Mizensir online shop, please click on "Add to cart" and indicate the desired quantity. 

At any time, you can view and/or modify the contents of your shopping cart by clicking on the shopping cart icon on all pages of the site, top right. By clicking on the "View Cart" button, you will be able to validate or modify your cart and then proceed with the purchase. 

Once the payment is made, a thank you page will appear with your order number, indicating that your order has been registered. A confirmation will also be sent to you by e-mail. 

WHAT PAYMENT METHODS ARE ACCEPTED? 

The different methods of payment accepted are as follows: Visa, MasterCard, American Express, PayPal and Apple Pay. 

HOW TO ACCESS YOUR BILL ? 

Your invoice can be found as an attachment to the order confirmation e-mail you receive after making a purchase in the online shop. 

By creating an account you can access your purchase history. 

HOW DO I TRACK AN ORDER ? 

The tracking link is displayed in the shipping confirmation email you receive from us. 

HOW TO PLACE AN ORDER TO OFFER A GIFT ? 

When paying for your order, we offer you the possibility of attaching a personalized message for the person you wish to please. Each order is prepared with the greatest care. 

The invoice with prices will not be included. 

WHERE AND HOW TO PERFUME ? 

There are two ways to perfume yourself: 

- On the skin, in areas of pulsation such as the wrist or neck, to intensify the fragrance. The alchemy of your perfume with your skin will bring a very personal touch of seduction. 

- On your clothes, to preserve the integrity of the original fragrance. But be careful, don't forget that some fabrics are fragile: the fragrance can sometimes stain. Therefore, we advise you to always perfume the inside of your clothes or their lining. 

WHAT IS THE DIFFERENCE BETWEEN PERFUME, EAU DE PARFUM AND EAU DE TOILETTE ? 

From the same olfactory base, the perfumer can "play" on the concentration of the perfume. Depending on the desired effect, he can attenuate or amplify it. Traditionally, perfume is usually reserved for the evening, while eau de parfum oreau de toilette are preferred during the day. All of Alberto Morillas' creations for Mizensir are eaux de parfums with concentrations ranging from 12% to 25%. The Cologne collection ( Cologne du Figuier, Coeur de Cologne and Cologne du Maté ) is as concentrated as the eaux de parfums. It keeps the evocative name of Cologne as an evocative name of finesse and freshness. 

WHAT IS THE PARTICULARITY OF MIZENSIR PERFUMES ? 

Mizensir fragrances are all created at Genève by master perfumer Alberto Morillas. He recounts in fragrance his travels, his memories, his garden and his love of nature. So many compositions that are pieces of the same puzzle, the portrait of a Master Perfumer. 

HOW TO CHOOSE YOUR PERFUME ? 

Choosing a perfume is a personal process that is done according to our habits or our olfactory memory. This memory can provide an emotion that will be the trigger of a crush. As part of a daily ritual, the perfume must simply resemble you. 

In order to be advised in the choice of a Mizensir perfume, we recommend that you go to an authorized Mizensir point of sale and get expert advice. To find the nearest authorized retailer, please consult the list of authorized retailers in your area retail outlets on our site. You will also find the description of all our fragrances in the section Eau de parfum of our site. 

Mizensir's Customer Service is also available via chat, from Monday to Friday, from 8 am to 8 pm. 

HOW TO KEEP YOUR PERFUME AS LONG AS POSSIBLE ? 

The traditional enemies of perfume are heat, air and light. Therefore, we advise you to always close your bottle tightly and store it away from light and all sources of heat. By following these instructions you can keep your perfume for several years. 

DO THE MIZENSIR CANDLES PERFUME ? 

Since 1999, the House has been making scented candles designed by Alberto Morillas. As Master Perfumer, he attaches particular importance to the candle's burning and diffusing qualities. These two criteria associated with exceptional perfumes are essential for the candles to perfume and embalm your interiors.   

HOW TO CHOOSE A SCENTED CANDLE OR AN ROOM SPRAY ? 

There is no wrong choice, it is a personal process. The fragrance must provide an emotion or evoke a memory. Certain codes can exist: woods are warm, citrus refreshing and flowers evoke delicacy. But it's up to you to make them your own.  

WHAT IS THE DIFFERENCE BETWEEN A SCENTED CANDLE AND ROOM SPRAY ? 

These are 2 different ways to perfume a house. They can also be combined as needed. From the same essence of perfume, we make either a candle or a perfume. 

A candle requires a minimum of 1 hour of combustion to perfume a room while the vaporization of an room spray is instantaneous. The candle has a real ability to spread perfume through time, unlike the fragrance of ambience whose micro particles "fall back". 

HOW TO PERFUME HIS HOUSE ? 

A scented candle, depending on its size, must be lit for at least 1 hour so that its entire surface is liquid. This "lake" of wax, by evaporation, will diffuse the fragrance in the house, carried by the air flow. 

To prolong the fragrance, the home fragrance can be used on all textile surfaces such as household linen, curtains or cushions. 

WHAT ARE THE PRECAUTIONS FOR USE ? 

In order for your candle to burn optimally it is important to follow the following instructions: 

- Avoid moving the candle when it burns and do not place it in a draught or on a glass or marble surface. 

- Make sure the wick is centered when you blow out the candle. Center it again if necessary when the wax is liquid. 

- Shorten the wick by ¼ inch before relighting the candle. 

- The candle should not be lit for 3-4 hours at a time. 

- To protect the glass do not burn the candle to the end, leave at least ¼ inch of wax. 

We recommend that you always close your room spray and store it in the shelter of light and any source of heat. In keeping with these instructions you can keep your perfume for several years.